Customer Service Advisor

Location: Bedford (office-based, 5 days a week)
Salary: £26,500–£28,000 per annum, depending on experience
Hours: Full-time, 40 hours per week
Contract: Permanent

About the Role

We’re looking for a friendly, customer-focused Customer Care Advisors to join a growing team in Bedford.

You’ll be the first point of contact for customers, helping with product enquiries, orders, deliveries, returns and after-sales support. You’ll play an important role in delivering excellent customer service and ensuring every customer receives a positive experience.

Key Responsibilities

* Respond to customer enquiries by phone, email, live chat and social media.

* Make outbound calls to follow up on orders, gather feedback and contact potential customers.

* Help customers choose suitable products and accessories.

* Manage orders, deliveries, returns, exchanges and refunds.

* Provide product advice, including set-up, care and maintenance.

* Handle warranty claims, faults, repairs and spare parts.

* Record customer feedback and report recurring product issues.

* Support retail partners with product and order enquiries.

* Maintain accurate customer records and help keep FAQs and support information up to date.

About You

Essential requirements:

* Previous customer service or customer care experience.

* Excellent written and verbal communication skills.

* Confident using the phone for inbound and outbound calls.

* A patient, friendly and solution-focused approach.

* Strong organisational skills and attention to detail.

* Good IT skills and the ability to learn new systems.

* Available to work full-time from the Bedford office.

* Right to work in the UK.

Desirable experience:

* Experience with customer service platforms such as Gorgias.

* E-commerce or online retail experience.

* Confidence explaining product features and practical use.

* An interest in sales and career development