Customer Support Specialist | Remote Working

One of Pine's portfolio companies, Inixion, is a Sage partner with a track record that speaks for itself: a 100% project success rate across nearly 20 years of delivering Sage X3 for manufacturing and distribution, and Sage Intacct for services-led businesses. Their consulting team brings deep industry expertise and long-term customer partnerships across the UK and North America — and they're growing. They're looking for a driven, client-focused Sage X3 Customer Support Consultant to join their Support and Development team. This role works closely with Inixion's Development and Technical Consulting teams, and with third parties where needed, to keep clients running smoothly. This is a full-time remote role . Receive, own, and resolve support tickets raised by Inixion clients — taking full accountability from first contact to resolution. Use remote access tools to diagnose and troubleshoot issues directly within client environments. Analyse, replicate, and resolve support cases within Inixion's escalation guidelines. Liaise with internal departments — Development, Technical Consulting, and management — to drive swift resolution of outstanding issues. Maintain thorough, clear documentation on all tickets to support team continuity and knowledge sharing. Support colleagues when capacity or complexity demands it. Travel to client sites and internal Inixion meetings as required. Solid working knowledge of Sage X3 — either as a super user or in a support/consulting capacity, including technical experience. Clear, professional communicator — both in writing and verbally. Familiarity with Microsoft SQL and/or Crystal Reports . Proficiency in Microsoft Office . £Location: Remote (UK) Employment Type: Full-Time Bonus: 7.5% Annually Hours: Monday–Friday, 9:00am–5:30pm (flexibility required for on-site visits and agreed extended hours) Holiday: 20 days per year, increasing annually to a maximum of 25 days Private Health: Pension: Bonus Scheme: Life Assurance: Broadband/Mobile Allowance: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. If you would like more information about how your data is processed, please contact us.