Resident Liaison Officer RLO

Temporary Resident Liaison Officer (RLO) Location: Nottingham (NG9 area) Duration: Approx. 14 weeks starting mid‑May Rate: £18–£20 per hour Type: Temporary / Contract We’re looking for an experienced Resident Liaison Officer (RLO) to join a live retrofit project working in occupied residential properties. This is a people‑focused role, ideal for someone confident dealing with residents, managing communications, and supporting smooth project delivery on site. Key Responsibilities * Act as the main point of contact for residents throughout the works * Build positive relationships with tenants and leaseholders * Coordinate and attend resident meetings, drop‑ins and information sessions * Communicate project updates, timelines and access requirements clearly * Log and manage resident enquiries, concerns and complaints * Coordinate access for surveys, installations and follow‑up visits * Maintain accurate records of all resident interactions * Liaise closely with site and project teams to resolve issues promptly Skills & Experience * Previous experience in resident liaison, housing, customer service or community engagement * Strong verbal and written communication skills * Confident handling sensitive or challenging situations * Highly organised with good attention to detail * Comfortable using email, Microsoft Office and basic digital tools * Flexible approach to working hours when required * DBS in place or willingness to obtain one What’s on Offer * £18–£20 umbrella per hour (depending on experience) * Immediate start on a well‑structured project * Opportunity to work on a socially impactful residential scheme If you’re an experienced RLO available for a short‑term contract and happy to work on site in Nottingham, we’d love to hear from you