Information Technology Support Engineer

We are working with a globally recognised high-performance engineering organisation to recruit an IT Support Engineer to join a fast-paced technical support team based in Brixworth.

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

This is an exciting opportunity for someone with experience in an IT Support or Service Desk environment to work within a cutting-edge motorsport and engineering setting, supporting critical infrastructure and operational technology services in a customer-focused role

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The successful candidate will have a strong customer service mindset, a solid understanding of ITIL principles, and the ability to thrive in a high-pressure environment with demanding deadlines and constantly evolving priorities. Excellent communication skills and attention to detail are essential., along with a passion for Elite motorsport

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Purpose of the R

• oleDeliver first-class IT operational support across specialised engineering and operational business ar
• easWork closely within a small, highly collaborative support team to provide exceptional service to key stakehold
• ersParticipate in structured shadowing and training programmes to support remote operational teams during live global eve
• ntsBalance competing priorities effectively while managing stakeholder expectati
• onsDeliver operational and project-based technical support against demanding SLAs and tight deadli

nes
Key Responsibili

• tiesSupport and deliver technical solutions across all stages of the ITIL service lifec
• ycleProvide exceptional customer support while assisting and mentoring wider support team mem
• bersEnsure all work adheres to defined processes, architectural standards, compliance requirements, and industry best prac
• ticeBuild strong working relationships internally and with third-party suppl
• iersTake ownership of support requests through to resolution and customer sign
• -offIdentify opportunities for service improvement across infrastructure, support processes, security, availability, and perform
• anceChampion continuous improvement initiatives across the IT func

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tion
Required Exper

• ienceWindows 10 / 11 and mobile operating sy
• stemsMicrosoft Office / Microsof
• t 365Active Directory and Group Policy manag
• ementNetworking fundamentals including TCP/IP, DNS, DHCP, WAN an
• d LANKnowledge of storage systems, monitoring, performance and availability

tools
Qualific

• ationsITIL Foundation certifi
• cationDegree or equivalent expe

rience
Desirable

• SkillsMicrosoft certifi
• cationsCis
• co CCNAStrong interest in motorsport, live operations, or high-performance engineering envir