Legal Claims Executive

What you'll be doing
Lead the management, investigation, and resolution of Red Claims, ensuring accurate liability decisions, effective cost control, and high-quality coordination with legal partners and internal stakeholders to protect the business and support efficient claims recovery. To act as the Lead on Red Claims, Claims made against the Highway Operator. To manage the claims received and adapt processes in a changing environment. Conduct investigations of causation to determine liabilities to the business. To assess claims and present reasonable offers for damage, if appropriate. To repudiate claims where no liability rests with the Operator. To limit business cost exposure where appropriate. Raise payments to Claimants. Respond to Appeals and FOIA requests.Prepare Green Claim packs for referral to external legal suppliers. Liaise with legal suppliers on queries regarding documentation and cost. Liaise with internal stakeholders and make decisions on settlement offers based upon chances of success.To support the Green Claims Team to ensure best in class recovery of costs and management acting as Legal supplier services liaisonLead the management of Red Claims, ensuring timely and accurate handling of all claimsConduct detailed investigations into causation to determine liability on behalf of the business.Assess claims and, where appropriate, prepare and present reasonable settlement offers for damages.Repudiate claims where no liability rests with the Operator, ensuring decisions are evidence-based and compliant with policy.Minimise financial exposure to the business through effective negotiation, risk assessment, and cost-control measures.Raise and process payments to claimants in line with agreed procedures.Prepare formal responses to Appeals and Freedom of Information Act (FOIA) requests.Compile and submit Green Claim packs for referral to external legal suppliers.Liaise with external legal partners to resolve documentation queries, clarify evidence, and manage associated costs.Collaborate with internal stakeholders to evaluate settlement options and make informed decisionsSupport the Green Claims Team by contributing to best-in-class cost recovery processes and acting as the primary liaison for legal supplier services.Manage claims to ensure they are continually progressed and actioned accordinglyManage relationship with solicitors ensuring claims are actionedProvide a lead on legal claims including the attendance of hearingsProvide a lead on uninsured losses.Assist other projects on Green/Red ClaimsPrepare claims documentation and correspondence for litigationNegotiate settlement of claims with insurer and publicWork to achieve targets and objectives set by the line manager.Comply with all claims processes, policies, controls, and regulatory frameworkPut forward improvement proposals where appropriate implementing LEAN where applicable
Who we're looking for
Experience of working in a credit control, administration or claims management environment preferably with knowledge of highways services or insurance sector.Good verbal and written communication skills.Excellent computer and administrative skills.Diploma in a relevant field preferred but not essential (CII, CILA, CICM or equivalent legal background or training to provide understanding as to Claim liability)Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Actively collects customer information and uses it to improve services and solutions. Manages the experience of customers to ensure positive relationships are established and maintained.Focus on Excellence: Willing to go the extra mile to exceed expectations. Continually searches for ways to add value and take performance to the next level.Teamwork & Collaboration: Puts aside personal agendas to work for the benefit of customers and suppliers and other stakeholders. Proactively builds knowledge through sharing knowledge, ideas, and expertise with others. Respect: Recognise and value our customers and people by encouraging and engaging.Trust: Be open and honest with all our customers and each other, reliable and predictable (no surprises) and approach everything we do with a ‘can-do’ attitude
Why work for us
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.Why join us?As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.- 25 days paid annual leave (pro rata)- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave- Pension, share incentive plan, volunteering leave, recognition schemes and much more…
About us
Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.Diversity and inclusionAt Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: