Senior Support Worker - Accommodation Services

Your new company An established, values-led charity is seeking a passionate and experienced professional to join its expanding accommodation services. The organisation delivers specialist, trauma-informed support to individuals and families affected by domestic abuse, helping them to rebuild their lives, increase resilience, and live independently. With a strong reputation across the region, the service provides a range of safe accommodation options, including refuge and dispersed housing, alongside wraparound support and partnership working to achieve sustainable outcomes for residents. Your new role As a Senior Accommodation Support Worker, you will play a key leadership role within the accommodation service, overseeing the quality of support delivered to residents and their children. You will supervise frontline staff, contribute to service development, and ensure a safe, supportive, and empowering environment.Managing and supporting a team of support workers, volunteers, and students. Leading on assessments, support planning, and risk management for residents. Ensuring high-quality, person-centred, trauma-informed support is delivered. Overseeing referrals, allocations, and service performance against targets. Promoting independence, wellbeing, and recovery for individuals accessing the service. Maintaining a safe environment and ensuring compliance with safeguarding and health & safety requirements. What you'll need to succeed To thrive in this role, you will bring a strong background in supporting vulnerable individuals with complex needs, alongside leadership or supervisory experience.Experience working within domestic abuse, housing, or a related support setting. Strong understanding of risk assessment, safety planning, and safeguarding. Proven ability to manage cases, meet targets, and deliver high-quality support plans. A full UK driving licence and access to a vehicle. A relevant Level 3 qualification (or equivalent experience) is desirable. What you'll get in return You will receive a competitive salary of £28,861 - £33,786 (dependent on experience), alongside a comprehensive benefits package and the opportunity to be part of a highly supportive organisation.25 days annual leave (plus bank holidays), increasing with service. Additional wellbeing day and annual leave purchase scheme. Pension contribution (5% employer contribution). Mileage allowance. Access to clinical supervision and Employee Assistance Programme. Ongoing training and development opportunities. Flexible working arrangements and TOIL for additional hours. Regular team events and a positive, collaborative working culture. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk