Credit Controllers FTC

OASIS Group is the largest privately‑owned information management provider in Europe, securing and managing over 115 million barcoded items, 200 TB of digital data, and scanning more than 17 million images per month. Since forming in 1999, we have grown steadily and now employ over 1,700 Team Members across six countries, supporting more than 11,500 clients through a network of over 70 secure, monitored and compliant record centres.

Key Responsibilities

• Proactively communicate with clients to prompt payment in accordance with agreed terms.
• Negotiate and monitor client adherence to payment plans and other treatment schedules (e.g., dunning letters, final demands, legal collections).
• Make sound decisions regarding credit notes, write‑offs and other financial adjustments.
• Work with internal stakeholders and business functions to resolve simple and complex non‑payment queries and disputes.
• Respond to client information requests, prepare statements, client status reports and other relevant information.
• Obtain remittance information to support prompt, accurate payment matching within accounting systems.
• Manage master data across all systems of record, including contact information, classification, inbound/outbound correspondence and payment plans.
• Maintain a continuous improvement and customer‑focused mindset, delivering an excellent internal and external client experience.
• Collaborate with peers and colleagues to exchange knowledge and improve ways of working.
• Contribute to key business initiatives and campaigns as required.
• Adhere to group standard operating procedures and policies.
• Participate in regular internal compliance and skill‑based training programs (GDPR, Anti‑Bribery, Health & Safety).
• Ensure compliance with all applicable internal and external business and regulatory requirements.
• Perform any additional duties as deemed necessary to support the business.

Candidate Requirements

• Experience in customer‑facing roles, preferably in outbound contact and credit control or order‑to‑cash environments.
• Professional conduct and courteous workplace relations.
• Excellent communication skills, both written and verbal, and a professional, calm negotiation manner.
• Sound numeracy skills and understanding of billing, payments and allocations.
• Ability to work independently and collaboratively with cross‑functional teams at all levels.
• Strong time‑management skills to prioritize daily tasks and meet key deadlines and service levels.
• Commitment to delivering high‑quality work aligned with personal and business KPI objectives.
• Adaptability to work in a fast‑paced, evolving business environment.
• Competent IT skills: proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn and adapt to new systems.

Interview Steps

• Shortlist
• Interview 1
• Interview 2

Benefits

• Eye care vouchers
• Car salary sacrifice
• Paid time‑off for vacation and sick days
• Life assurance
• Flexible schedules
• Free onsite tea and coffee
• Employee assistance programme (EAP)
• Opportunities for advancement
• Employee recognition
• Employee referral bonus
• Free onsite parking
• Pension scheme
• Learning and development opportunities
• Cycle to work scheme
• E‑learning and development opportunities

OASIS Group is an Equal Opportunity Employer.