Branch Manager (Insite Manager)

Role Summary

The Branch Manager, internally known as Insite Manager, is a pivotal on‑site leader responsible for the seamless delivery of the customer contract at a major aerospace organisation based in Cardiff. As the dedicated Rubix representative on site, you will manage day‑to‑day operations, ensure exceptional service delivery, and act as the trusted point of contact for the customer.

Position: Permanent, Full Time

Key Responsibilities

Customer Relationship Management

Oversee the daily execution of the contract, ensuring compliance with service level agreements and contractual customer requirements. Act as the primary day‑to‑day contact for the customer. Build strong relationships with stakeholders across the site. Develop trust and credibility through responsive service and problem resolution. Attend engineering meetings and support operational discussions.

Operational Management

Manage the on‑site supply solution and ensure smooth day‑to‑day operation. Monitor and replenish stock cabinets and vending solutions across the site. Process customer orders and coordinate product deliveries. Ensure critical stock availability and minimise operational downtime.

Commercial & Financial Management

Responsible for delivering the sales and margin budget whilst identifying opportunities to increase product penetration and service utilisation. Accurately forecast weekly against budget. Collaborate with the Product Business Units to offer tailored solutions that deliver the best value to the customer. Source products and services while maintaining margin awareness. Prepare quotations and negotiate pricing where appropriate. Responsible for the account profitability and commercial performance.

Problem Solving & Continuous Improvement

Respond to customer issues and coordinate effective solutions. Work with suppliers, internal teams and engineering specialists to resolve challenges. Identify cost‑saving opportunities and process improvements. Support initiatives such as maintenance solutions, repair services, engineering surveys and efficiency projects.

Performance & Compliance

Deliver against contractual KPIs and service level expectations. Maintain accurate reporting and operational records. Promote a strong health and safety culture. Identify and report potential safety concerns and operational risks.

Ideal Candidate Profile

Essential

• Experience within a manufacturing, engineering, industrial or MRO environment.
• Strong customer‑facing and stakeholder management skills.
• Experience working independently and taking ownership of operational activities.
• Commercial awareness with an understanding of pricing, margins and profitability.
• Strong organisational and problem‑solving abilities.
• Exposure to P&L responsibility, budgeting or commercial decision‑making.
• Confident communicator capable of influencing decisions and building relationships.
• Full UK Driving Licence.

Desirable

• Previous experience in operations management, engineering stores, manufacturing support, branch management or account management.
• Knowledge of Kerridge K8 or similar ERP systems.
• MRO (Maintenance, Repairs & Overhaul) Product Knowledge.
• Experience supporting maintenance, repair and operational activities within manufacturing environments.

What Success Looks Like

The successful candidate will become a trusted extension of the customer’s team, ensuring products and services are delivered efficiently, operational issues are resolved quickly, stock availability is maintained, and opportunities for growth and continuous improvement are consistently identified. This role would suit someone who enjoys autonomy, thrives in a customer‑facing environment and has the confidence to take ownership of a strategically important site.