Warehouse Administrator

Purpose of the Role The Warehouse Administrator / Account Coordinator is responsible for supporting the smooth day-to-day running of warehouse administration while also managing customer account coordination and service support. This role combines operational administration with customer-facing responsibilities, including order processing, account support, internal coordination, and communication with customers, warehouse, transport, and buying teams. The successful candidate will help ensure efficient warehouse processes and a consistently high standard of customer service. Key Responsibilities Warehouse Administration Duties * Process and prepare daily order documentation for picking, dispatch, and delivery * Manage incoming and outgoing emails and communications to ensure timely and accurate responses * Maintain accurate and organised records, including filing and retrieval of order-related documentation * Monitor short-term order changes and communicate updates clearly to warehouse, transport, and logistics teams * Support the Warehouse Manager by taking ownership of day-to-day administrative tasks * Input and maintain data within relevant systems, including Pegasus, Excel, and other internal platforms * Assist with stock movement reports and general warehouse reporting * Provide administrative cover and support during absences, peak periods, and busy operational times * Help ensure warehouse paperwork and processes are completed accurately and on time Key Skills and Experience * Previous experience in a warehouse administration, logistics administration, sales support, customer service, or account coordination role * Strong organisational skills and excellent attention to detail * Confident communicator with a professional and personable telephone manner * Ability to manage both internal administrative tasks and external customer relationships * Good working knowledge of Microsoft Office, particularly Excel, Word, and Outlook * Ability to use internal systems such as Pegasus and Trinity, or willingness to learn quickly * Able to work under pressure in a fast-paced environment * Proactive, reliable, and able to prioritise workload effectively * Strong teamwork skills and the ability to work across warehouse, transport, buying, and sales functions Hours of work are 08.00 - 16.30 Monday to Friday