Incident Manager

We’re Hiring: Major Incident Manager | Belfast | £60,000 + Benefits

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

Are you the person who stays calm when everything else is on fire?

Can you take control of high-pressure IT incidents, bring order to chaos, and lead teams to resolution? If so, we want to hear from you.

We’re looking for a Major Incident Manager to join a growing Technical Command Centre in Belfast, playing a key role in managing critical IT incidents across multiple large-scale organisations.

What You’ll Be Doing:

Owning and driving major incidents from start to finish

Leading crisis calls and coordinating technical teams

Keeping stakeholders updated with clear, confident communication

Ensuring incidents are resolved within SLA targets

Reviewing incidents and driving continuous improvement

Making key decisions when it matters most

What We’re Looking For:

Experience in Incident / Major Incident Management

Strong communication skills under pressure

Ability to lead teams you may have never worked with before

ITIL awareness

Experience with Remedy or similar ticketing tools is a bonus

Resilient, decisive, and calm in fast-paced environments

The Details:

Belfast (Hybrid – 3 days onsite)

£60,000 salary

£50 on-call allowance

Shift-based role with rota/on-call cover

Genuine growth opportunity within a senior operational team

Important Requirements:

Candidates must already have full working rights in the UK

Must be currently based in Belfast, Northern Ireland, or within a commutable driving distance

No relocation package available

No visa sponsorship offered

If you thrive in high-stakes environments and love being the one who turns problems into solutions, this could be your next move. xwzovoh

Apply now or message me directly for a confidential chat.

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