Journey call - Call Centre Advisors

Temporary Assignment: Initially 1 month with the potential to be extended We are looking for customer-focused individuals to join a busy and supportive team, helping customers by handling inbound enquiries and providing excellent service. What You'll Be Doing ✅ Handling inbound customer calls and enquiries professionally and efficiently ✅ Providing accurate information and resolving customer queries ✅ Delivering outstanding customer service at all times ✅ Maintaining and updating customer records accurately ✅ Collaborating with colleagues to ensure the best outcomes for customers Working Hours 🕒 5 days out of 7, including every second weekend 🕒 Shifts between 7:00am and 10:00pm 🕒 Full flexibility is required across all shift patterns What We're Looking For ✔ Previous customer service experience (preferred) ✔ Excellent communication and interpersonal skills ✔ Strong problem-solving abilities ✔ Good IT and administrative skills ✔ A professional and positive attitude ✔ Flexibility to work a varied shift pattern Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people