Fan Ambassador & Retail Assistant - Edinburgh

Location: 75 George Street, Edinburgh, Scotland, EH2 3EW

Pay: £14.00 per hour, paid weekly

Contract: Temporary Fixed Term Contract, 2 weeks initially

Hours: Flexible working hours. Up to 40 hours per week. Full & part time work

Role overview

Teliporter is recruiting fan ambassadors and retail assistants for immersive pop-up shops on behalf of a global music artist and entertainment brands. You'll be part of a high-energy retail operations team selling official fan merchandise at live events, concerts, stadium activations and high-footfall sites across the UK.

This is a customer-facing, sales-driven role for people who thrive on fast-paced environments and have a genuine passion for music or entertainment culture. You may work on activations for major recording artists, football clubs, global sports brands or iconic entertainment brands, with no two gigs ever the same.

About Teliporter

Teliporter is a global experiential marketing, dynamic retail and fan engagement company specialising in immersive pop-up retail activations, live events and merchandise experiences for music artists, sports teams and entertainment brands. We’re experts in creating immersive fan experiences that turn shopping into unforgettable moments that fans can step into.

Key responsibilities

• Help to operate a pop-up retail store & music event
• Launch retail activations selling official fan merchandise
• On-site retail operations, delivering day-to-day customer service activities
• Drive retail sales through upselling, cross-selling and product knowledge
• Support visual merchandising, store setup & stock replenishment
• Operate checkouts, tills & POS systems to process payments, refunds and returns
• Provide positive experiences & a vibrant store culture
• Engage with customers & fans
• Create first-class customer experience through service & fun
• Represent high-profile entertainment and music brands with professionalism
• Participate in pre-event build and post-event breakdown activities
• Maintain a clean, safe and engaging retail environment throughout the event

Your mission

• Drive sales activity and stock replenishment
• Create a vibrant store culture
• Engage directly with customers and fan communities
• Support event build-up and breakdown activities

What we're looking for

• Retail, sales, hospitality or promotional experience
• Customer service excellence and fan engagement skills
• Friendly communication style
• Comfortable with POS / EPOS systems or tills & checkout operation
• Enthusiasm for sports, music & entertainment culture

Why Teliporter

• Work with iconic music, sports and entertainment brands
• Gain transferable retail, events and customer experience skills
• Be part of live music, sports and entertainment events
• Flexible work that fits around your lifestyle with 7 days' schedule notice
• Inclusive, diverse and supportive team culture