Care Manager - Complex Care

Complex Care Manager Location: Wolverhampton (office-based with regional travel across the West Midlands & Shropshire) Salary: £33,000 – £35,000 per annum (depending on experience) About the Role We are looking for a dedicated Complex Care Manager to lead and oversee the safe delivery of community-based complex care packages for both adults and children across the West Midlands and Shropshire. You will play a vital role in ensuring our clients receive consistent, person-centred, and compliant care in their own homes. This position is office-based in Wolverhampton, with regular travel to service users and commissioners. You will work closely with clinicians, ICBs/CCGs, local authorities, families, and our wider MDT, ensuring the highest standards of service and safety. Key Responsibilities * Set up and coordinate new care packages. * Maintain existing services, ensuring high standards of care and compliance. * Visit clients regularly, ensuring person-centred care is always delivered. * Liaise with clinicians and MDTs to review complex care packages. * Meet with local authorities, ICBs/CCGs, and other professionals. * Complete and sign off care plans in line with regulatory requirements. * Prepare and submit reports to commissioners as required. * Provide leadership, supervision, and support to care teams. * Cover emergency shifts where necessary. Requirements * Minimum 5 years’ experience in community or domiciliary care. * Experience in complex care (ventilation, spinal injury, tracheostomy, acquired brain injury, bowel care, etc.) is essential. * Proven experience working with both children and adults in complex settings. * Strong leadership and client-facing skills. * Driver with access to a vehicle (essential). * Ability to work flexibly – some packages may require early mornings, evenings, or weekends. * Office-based in Wolverhampton with regional travel. Benefits * Company pension * Mileage paid for all client visits * Opportunity to lead life-changing complex care services What We Offer * £33,000 – £36,000 per annum (depending on experience) * Full support from our Complex Care leadership team * Opportunities to grow into regional or strategic leadership * Flexible working and autonomy within a supportive structure * A chance to truly shape and influence high-quality care delivery in the community