Showroom Executive (12 month FTC)

We are looking for a Showroom Executive to join us three days a week across our Chelsea Harbour and Chiswick Showrooms.

Increase your chances of an interview by reading the following overview of this role before making an application.

Please note this role is covering maternity leave for 12 months.

RESPONSIBILITIES:

Showroom Excellence & Operations

• Maintain a polished, inspiring showroom that reflects the prestige of the SDG brands.
• Ensure every visitor connects with the DNA and story of each brand.
• Oversee stock, orders, and sampling to guarantee smooth service and client satisfaction.
• Support both London showrooms, bringing consistency and flexibility across locations.

Client Experience & Creative Service

• Deliver a standout welcome and hospitality that makes every client feel valued.
• Provide expert guidance, using collection books, brochures, and materials to match client needs.
• Create visual assets that help clients envision schemes and confidently confirm orders.
• Proactively source products and follow up with tailored proposals, costs, and lead times.
• Balance multiple demands under pressure while safeguarding an exceptional customer journey.

Sales & Client Growth

• Identify opportunities to upsell, cross-sell, and close sales across a wide client base.
• Strengthen long-term relationships with existing clients while actively growing new business.
• Keep CRM records accurate and insightful, supporting engagement and future sales.
• Promote SDG’s omnichannel platforms to expand reach and client access.
• Stay driven by results, targets, and commercial impact.

Collaboration, Strategy & Events

• Contribute ideas and insights in team meetings, highlighting trends, competitors, and opportunities.
• Support the planning and delivery of showroom events that showcase collections and inspire clients.
• Assist with daily scheduling and operations to keep the team running smoothly.
• Track and share KPIs to measure success and identify areas for growth.

Personal Effectiveness & Contribution

• Deliver objectives on time with accountability and initiative.
• Prioritise effectively under pressure, maintaining both efficiency and accuracy.
• Bring positivity, creativity, and solutions-focused energy to the team.

MEASURES OF SUCCESS

• Customer satisfaction- Monthly showroom and sampling statistics.
• Effective and appropriate understanding and representation of ALL brands achieved.
• New customers and project lead generation, providing Return on Customer Visit.
• Detailed objectives achieved.
• Timely reporting as requested.
• TEAMWORK – one team

CONNECTING WITH OTHERS

Effectively collaborate across the business to develop strong relationships with internal and external stakeholders. E.g

Internal

• Marketing Team
• Leadership Team
• Commercial Teams
• Customer Services
• International Divisions

QUALIFICATIONS

• Educated to GCSE A-C level as a minimum.
• Candidates with Interior Design training are preferred.
• Formal sales training would be a strong advantage but not essential.

EXPERIENCE & SKILLS

• A passion for our brands and products coupled with excellent interpersonal communication and presentation skills are essential.
• Excellent and communication skills, with sound administration.
• Strong verbal and written communication skills with confidence in dealing with clients at all levels.
• Highly self-motivated individual, good at negotiating.
• Demonstrable ability to present, influence and communicate effectively at all levels of the business.
• Self-driven, results orientated and a positive outlook.
• Strong analytical and numerical skills. Comprehensive computer skills including Microsoft Office, Outlook, Word, Excel and PowerPoint. xwzovoh
• Organised, methodical and proactive.

BEHAVIOURS- Energy, Professional, Proactive, Dynamic, Organised, Initiative, Creative, Confident, Flexible