Customer Service Executive

We are recruiting a Customer Service Executive for an established and fast-growing manufacturer.

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.

As a Customer Service Executive, you will play a key role in delivering outstanding service to customers.

You will develop a strong understanding of customer needs, process orders efficiently and accurately, and provide proactive solutions to any issues that arise.

This role requires a high level of professionalism, attention to detail, and a genuine commitment to exceeding customer expectations.

Key Responsibilities Customer Service & Order Management Build and maintain strong customer relationships Process orders with speed and accuracy Recommend alternative products when items are out of stock Promote new products and initiatives Maximise order fulfilment by liaising with Supply Chain and Warehouse teams Provide clear and confident product information over the phone Customer Experience Deliver exceptional service, consistently going above and beyond Develop a detailed understanding of individual customer requirements Demonstrate empathy and offer practical, achievable solutions Communicate clearly and effectively, both verbally xwzovoh and in writing Handle complaints professionally, aiming for positive resolution The ideal candidate will be friendly and professional with good attention to detail and a high level of accuracy.

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