Duty Manager

Duty Manager - Luxury Residential

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
North London | Up to £35,000 | 4 on/4 off | 7am-7pm
The Role
We're hiring a Duty Manager for a flagship luxury residential development in North London - a major regeneration scheme delivering over 1,000 homes, landscaped green space, retail, and premium resident amenities.
You'll lead the front-of-house/concierge team on shift and take ownership of day-to-day service delivery, ensuring a consistently high standard of resident experience across a busy, high-expectation environment.
What You'll Be Doing:
Leading the concierge / front-of-house team on shift
Owning service standards and resident experience
Managing rotas, holidays, sickness and daily team performance
Overseeing smooth operational handovers between shifts
Acting as key on-site contact for residents and stakeholders
Supporting site leadership with operational delivery
Driving consistency, accountability and professionalism across the team
What We're Looking For:
Background in luxury hospitality, hotels or premium residential
Strong leadership experience in a front-of-house/concierge or operational role
Confident managing teams and driving performance on shift
Calm, organised and consistent under pressure
High standards of customer/resident service delivery
Benefits:
Life insurance cover
Annual salary reviews and clear progression routes
Gym and retail discounts
Learning & development support
Referral bonuses and performance rewards
Enhanced annual leave with length of service
The Development
A landmark North London development featuring luxury apartments, extensive green space, wellness facilities, co-working areas and on-site retail. xwzovoh
Residents benefit from high-end amenities including spa facilities, gym, pool, and concierge-led services - making this a fast-paced, service-driven environment where standards are high and consistency is key!!
Why Apply:
Lead operations on a flagship North London luxury development
Real ownership of front-of-house/concierge service delivery
High-visibility role with genuine progression potential
Immediate start available, but happy to wait for the right candidate!