Life Sciences Graduate - Customer Service Officer

Life Sciences Graduate - Customer Service Officer Birmingham | Office Based | Up to £26,000 + 20% Bonus Are you a recent Life Sciences graduate looking for your first commercial role? Have you gained customer service experience through a part-time job, placement or previous role? We're recruiting on behalf of a growing business within the Life Sciences sector, offering an excellent opportunity to join a friendly, supportive team where you'll gain valuable industry experience and build a long-term career. The Role As part of the Customer Service team, you'll play a key role in delivering an outstanding customer experience while supporting the wider sales team. You'll be responsible for: Processing customer orders and quotations Managing customer enquiries via phone and email Resolving customer queries and escalating technical issues when required Supporting the field sales team with administration and customer communications Maintaining accurate customer information and pricing Helping to improve customer service processes You'll have: A Life Sciences degree (essential) Excellent communication and customer service skills Customer service experience gained through work, placements or alongside your studies Strong organisational skills and attention to detail Good Microsoft Office skills A positive attitude and willingness to learn What's on Offer? Salary of up to £26,000 20% annual bonus based on personal and company KPIs Full training and ongoing support Modern offices with parking and an on-site gym 25 days' holiday plus bank holidays and Christmas shutdown Office based Pension scheme Career development within the Life Sciences industry If you're ready to take the first step in your career and combine your scientific knowledge with a customer-focused role, we'd love to hear from you