Service Planning Administrator

Join a friendly and supportive team where you'll coordinate engineer schedules, manage customer enquiries and help keep daily service operations running smoothly. This is a varied, fast-paced role offering genuine development opportunities, exposure to different areas of the business and the chance to play a key part in delivering an excellent customer experience.

Client Details

Our client is a well-established international organisation with a strong reputation for delivering high-quality products and services across a diverse customer base. With a collaborative culture and a focus on continuous improvement, they provide employees with long-term career opportunities, ongoing development and the chance to make a real impact within a supportive team environment.

Description

As a Service Planning Administrator, you will be responsible for supporting the day-to-day coordination of service operations while delivering excellent customer service.

Scheduling and organising engineer workloads and diaries
Allocating service jobs geographically to maximise efficiency
Acting as a key point of contact for customers and field-based engineers
Managing customer enquiries via telephone and email
Prioritising workloads to ensure service levels are maintained
Updating and maintaining accurate records within internal systems
Supporting the wider service team with administrative activities
Assisting with reporting and operational administration as required
Building strong relationships with customers and internal stakeholders
Supporting additional administrative functions as the role developsProfile

A successful 'Service Planning Administrator' should have:

Previous experience within a scheduling, coordination or service administration role
Strong customer service experience gained in a busy environment
Excellent telephone and communication skills
Experience handling customer enquiries and resolving issues effectively
Strong organisational and prioritisation abilities
High attention to detail and accuracy
Confidence managing multiple tasks simultaneously
Good IT skills including Microsoft Office
Experience using Dynamics 365 would be advantageous
SAP experience would be beneficial but is not essential
A proactive and team-oriented approachJob Offer

Permanent Service Planning Administrator position based in Leighton Buzzard.
Salary of £32,000, dependent on the level of experience.If you're interested in this role, apply now