General Banking Contingent Investigator

Contingent Investigator General Banking

Financial Ombudsman Service | Fully Remote (UK only)

At the Financial Ombudsman Service, we resolve disputes between financial businesses and their customers. Every case is different, and the decisions we make can have a real impact on peoples lives.

Were looking for experienced Investigators with a background in general banking complaints to join us on a contingent basis. This is a home-based contracting role where youll manage your own caseload, investigate both sides of a dispute, and deliver against both quality and productivity expectations from an early stage.

What youll be doing

• Investigating both sides of a complaint, reviewing evidence, and making fair and reasonable decisions
• Managing your own caseload, progressing cases efficiently while maintaining quality standards
• Speaking with customers and businesses by phone and email to clarify facts, manage expectations, and move cases forward with open and honest conversations (even when theyre difficult)
• Producing clear, structured free-hand written decision outcomes that explain your reasoning
• Managing an...