Full Time Receptionist Required

Receptionist (Ref: E/R/B/926) Job details: Location: Belfast Hours:35 hours per week Salary:£24,479 per annum Contract: Permanent Job Background: Bryson Pathways through its Training & Employability work delivers Employment and Vocational Training programmes to young people and the unemployed. For over 30 years it has successfully managed and delivered a wide range of qualifications, training and employment programmes. Job Purpose The Receptionist will be the first point of contact for all visitors, clients and staff handling both internal and external calls for the company, ensuring first class customer service. Duties To develop and demonstrate a thorough knowledge of the requirements of Bryson programmes To meet and greet visitors to the reception area Ensure the reception area is welcoming and kept in order To be aware of the importance of answering the telephone as the first point of contact and to provide consistently high level of customer service Answer, screen and redirect telephone enquiries Liaise with learners and parents/guardians regarding attendance Provision of administrative support To sort incoming and outgoing post and deliveries Manage visitor sign ins and maintaining overall security at the front desk To work as a member of a team and undertake such duties and responsibilities that are compatible with and supportive of Bryson aims and objectives To comply with all Bryson policies and procedures (as applicable) To maintain service user confidentiality and adhere to the Bryson Pathways Data Protection Policy To adhere to a Code of Practice relevant to Equal Opportunities and the promotion of social inclusion To keep records and provide reports (verbally and in writing) to relevant stakeholders To attend and complete training as required To participate in the supervision and team meeting process Bryson Pathways staff are expected to carry out their own administrative/IT work, including word processing, internet research, e-mail, maintenance of records, timesheets, expenses and answering direct phone calls. Educated to GCSE level and hold Grade C or above (or equivalent) English and Maths A minimum of one-year previous experience in a similar role. IT Proficient with use of Microsoft Office (Word, Excel, and Outlook) or similar applications Desirable Criteria: Hold a Level 2 ICT or Business Admin qualification For more information, or a full job description/person specification, please contact the Human Resources Department Tel: or email: Application packs are downloadable from where there is also the option to apply online. Wednesday 30th September at 12pm Benefits: Pension Fund Sick Pay