Community Safety Lead Officer

Marks Consulting Partners are currently looking for a Community Safety Lead Officer to work with one of our Local Authority clients in Hertfordshire. What the Job Will be Doing * Leading the delivery of Community Safety and ASB services across the borough * Developing and implementing Community Safety strategies and delivery plans in partnership with key stakeholders * Building strong relationships with Police, Probation, Fire Service, Health, Social Care and other partner agencies to reduce crime, ASB and community harm * Managing and supporting Community Safety Officers, ensuring workloads, performance and service standards are met * Overseeing complex anti-social behaviour cases, providing guidance on investigations, enforcement action and legal processes * Representing the organisation at partnership meetings, community forums and resident engagement events * Using intelligence and performance data to identify trends, improve services and inform policy development * Responding to complaints, enquiries and referrals from residents, elected members and partner organisations * Promoting resident engagement and ensuring customer feedback is used to shape service improvements * Supporting compliance with the Regulator of Social Housing Consumer Standards and Complaint Handling Code * Preparing reports, reviewing policies and driving continuous service improvement across Community Safety and Enforcement * Supporting staff development through coaching, one-to-one meetings, appraisals and training What You Will Need * Experience leading Community Safety, ASB or Enforcement services within a Local Authority or Housing environment * Strong knowledge of anti-social behaviour legislation, enforcement powers and community safety practices * Experience managing staff, workloads and performance in a target-driven environment * Ability to manage complex ASB cases and work effectively with multi-agency partners * Excellent communication, negotiation and stakeholder management skills * Experience developing policies, procedures and service improvement initiatives * Strong analytical skills with the ability to interpret performance data and produce reports * Knowledge of safeguarding, resident engagement and regulatory compliance * Ability to build effective working relationships with internal teams and external agencies