Administrator Customer Service

Administrator Customer Service Admin, Call Centre, Contact Centre experience Office Based Edinburgh (Hybrid after training) Do you have Receptionist, Customer Service, Call Centre & Admin experience? Are you customer focused, have basic computer skills & a great phone manner?Monday to Thursday (9-5) Friday (9-4.30) The Company We are working with the Heating & Plumbing trade association for Scotland & Northern Ireland, who represent over 750 members. The purpose of the association is to support its members & work with the government, to promote industry standards & Apprenticeships, whilst delivering training in Gas Heating & Plumbing through to Renewables for all. The Role: Based in their Edinburgh offices, you will provide admin support and be a point of contact for current & future members who are looking to renew membership, book training courses, etc. You will; Handle telephone calls & emails from current & prospective members, providing a high level of customer service Manage membership database & renewals (payments, new member communications and renewal process). Assist in the creation and development of membership and marketing material Play a part in the development of membership recruitment and retention plans. Produce regular reports on membership activity and forecasting. Liaise with Technical advisors to record on-site inspections. Assist in the promotion of the scheme to enable wider engagement and involvement from members and the wider community.The Ideal Candidate: A customer focused individual, you will be have a great telephone manner coupled to basic computer skills (Outlook, Excel, Word, etc) and previous administration, call centre or office experience. You may have experience in a Customer Service, Call Centre, Receptionist, Call Handler, Scheduler, etc capacity. Hours & Remuneration: Based within the company's Edinburgh offices, the role offers hybrid working after a probation period. Hybrid - 3 days Edinburgh office based, 2 days home based. Hours - Monday to Thursday 9-5pm, Friday 9-4.30pm (34.5hrs). Hourly rate circa £13ph to £13.90ph £23,300 to £25,000 based on 34.5hrs 24 days holiday + 10 days public holiday Pension scheme 11.25% (Employee 3.75% Employer 7.5%) Life assurance 3x salary Associated benefits.If you are suitably experienced in a Customer Service, Call Centre or Receptionist role, please contact our retained consultants at Start Monday now