Operations & Office Support Coordinator

My client is an established UK-based manufacturer producing high-quality, bespoke products for commercial clients across the UK. Their work combines design, manufacturing and installation, with projects ranging from individual requirements through to larger commercial installations. They are a

small, close-knit team , where everyone has an important role to play. This creates a hands-on working environment where youll get to understand how different parts of the business fit together and have the

opportunity to learn a wide range of skills . T

he role This is a genuinely varied position covering office administration, customer service, order processing, delivery and dispatch, and practical activities. Youll have

genuine ownership of your work

rather than being confined to one narrow set of duties. One day you might be handling a customer enquiry and organising a delivery; another could involve preparing components for dispatch or checking stock. You dont need to arrive with experience in every area.

Full training and support will be provided . What matters most is your approach: youre organised, methodical, proactive and willing to learn. Key responsibilities Responding to customer enquiries, managing CRM records and developing product knowledge to handle enquiries and spare parts requests. Preparing quotes and purchase orders and supporting the invoicing process. Organising deliveries, collections and courier dispatch, including liaising with customers and installation teams to keep deliveries on schedule. Checking and securely packing components for dispatch and monitoring stock levels. Identifying and resolving shortages, damaged goods and quality issues. Coordinating company vehicle checks, servicing, MOTs, taxation and records. Maintaining statutory inspection and testing records and supporting quality requirements. Supporting product design activities, with the opportunity to develop basic AutoCAD skills - full training given. Learning to operate a rotary engraver to produce numbering plates and key tags. This is a very small but important part of the role and is purely production-based rather than design work. Full training will be provided. What were looking for Strong organisational and administrative skills, with a methodical approach and good attention to detail. Proactive, reliable and able to prioritise effectively while managing changing requirements. Confident communicating with customers, suppliers and colleagues. Comfortable using Microsoft Word, Excel, Outlook and CRM systems. Flexible, conscientious and willing to learn and support the wider team when required. A full UK driving licence preferred. Training & progression As your knowledge and experience develop, there is genuine scope to take on more responsibility and progress towards areas such as Project Management, including further AutoCAD training where relevant. However, there is no expectation to progress if that isnt something you want to pursue, you can simply remain in the office-based role and continue to develop your skills within that position. Whats on offer 20 days annual leave + Bank Holidays Your birthday off Company pension and free on-site parking Full training, ongoing support and genuine opportunities for progression If youre organised, adaptable and keen to learn, and are looking for a varied role where you can make a real contribution within a small team, wed like to hear from you.

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