Technical Project Management Director

We’re building the AI-driven future of customer success, from retention to growth!We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.About This Role:We’re looking for a full-time Technical Project Manager to join our Professional Services team, reporting to the SEM Manager. This role is a Hybrid role based in the UK.In this role, you’ll play a key role in driving successful enterprise-level implementations of the Gainsight platform for our customers by owning the end-to-end onboarding and delivery lifecycle. The ideal candidate brings strong skills in enterprise project management, stakeholder communication, and enterprise software implementation.What You'll Do:Execute complex software implementation projects while partnering closely with executive-level client sponsors to ensure alignment on scope, timeline, and desired business outcomes.Develop and maintain detailed project plans, work breakdown structures, and communication cadences to ensure on-time, on-budget delivery.Track project scope and, when necessary, estimate and execute change orders in partnership with the customer.Proactively identify project risks and issues, developing and executing mitigation plans to maintain project health.Coach and mentor project team members (often across multiple time zones) to facilitate effective teamwork and knowledge transfer.Contribute to the continuous improvement of Professional Services by creating templates, policies, and tools that scale our delivery capabilities.What We're Looking For:Bachelors Degree (or equivalent experience, preferably with Project Management certification (e.g., PMP, PRINCE2) and/or 5 years of related experience5+ years of experience managing enterprise-grade software implementation or professional services projects, or in a related customer-facing consulting role.Demonstrated success leading cross-functional, geographically dispersed project teams of up to 5 members on engagements valued at $0.5M+.In-depth knowledge of both waterfall and agile project management methodologies and tools.Executive presence with highly developed communication, presentation, and stakeholder-management skills.Up to 10-15% travel for customer onsite meetings.Prior experience implementing Customer Success or CRM platforms (e.g., Gainsight, Salesforce) preferred.With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. Here are a few:Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.We offer a comprehensive benefits package including private medical, dental, and vision coverage, income protection, life insurance, and a group pension plan. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.Our Parody Videos: No explanation needed. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.