Customer Service Representative

Do you have experience in a busy customer support, helpdesk or service coordination role? Are you confident speaking with customers, planning engineers’ workloads and keeping service jobs moving in a fast-paced office environment? We’re recruiting for a Customer Support Representative to join a well-established business in Kidderminster. This is a great opportunity for someone with strong customer service and scheduling experience who is confident juggling multiple priorities, liaising with engineers and customers, and working as part of a busy open-plan office team of around 20 people. What you’ll be doing: * Acting as the first point of contact for customers by phone and email * Booking and coordinating service, maintenance and repair visits * Planning engineer workloads and scheduling jobs efficiently * Liaising with customers and engineers to ensure smooth delivery of service work * Updating internal systems, job records and customer account information * Following up on completed visits, reports, repairs and additional work required * Supporting reactive callouts and workshop bookings where needed What we’re looking for: * Previous experience in customer service, helpdesk, service desk or service coordination * Experience dealing with customers, engineers and planning / scheduling work * Confident communicator who is comfortable working in a busy open-plan office * Strong organisation skills with the ability to prioritise and multitask * Good IT skills and confidence updating systems and records * Positive team player with a proactive approach Package: * £26,000 salary * 37.5 hours per week, Monday to Friday * 25 days holiday + bank holidays, rising with service * Pension scheme * Enhanced family friendly benefits * Private medical insurance after 1 year If you have experience in a helpdesk, customer support or service planning role and enjoy being at the centre of customer and engineer coordination, we’d love to hear from you