Head of Delivery

Head of Delivery – Full-Time; Remote

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Our client is looking for a talented individual to own the delivery function of the business and help take them into their next stage of growth. You’ll shape how they deliver projects, lead their engagements and build strong, lasting relationships with clients. This is a hands-on leadership role where you’ll work closely with the studio team to make sure every project runs smoothly and delivers real commercial impact.

Your leadership in delivery will free up the MD to focus on bringing in the next phase of growth, making this role a key part of our client’s wider strategy. If you enjoy leading talented people, working directly with clients and improving how a studio operates, you’ll thrive here.

About Our Client

Our client is a digital agency specialising in UX design and web development. They combine design thinking with deep technical expertise to build digital products, web apps and websites that bring users closer and take businesses further.

They are a small, ambitious team based in Bristol, working with founders, product teams and established brands across the UK. Collaboration, curiosity and integrity sit at the heart of how they work. They care about doing the right thing, solving the right problems and delivering work they are proud of.

Role

You’ll lead the delivery function and make sure every project runs smoothly, profitably and with a brilliant client experience.

Day to day, you will:

• Lead and manage their studio team.
• Guide clients through the full project lifecycle with confidence and clarity.
• Work with clients to shape future roadmaps and grow their accounts.
• Plan, lead and facilitate client workshops with subject matter experts from the team.
• Define and write the Statement of Work documents for new projects.
• Recruit and manage a trusted roster of freelancers when additional capacity is required.
• Manage project communications, budgets, timelines and scope.
• Support later-stage new business opportunities as part of the natural handover into the studio team.

Measures of Success

You’ll know you’re succeeding when:

• Studio utilisation is consistently high.
• Projects are delivered profitably
• Accounts are growing and retention is strong.
• Clients consistently report a positive delivery experience.

About You

You’ll thrive in this role if:

• You’re an experienced, Senior Operator who enjoys working in a small, close-knit team.
• You’re naturally curious, always asking questions and improving how things are done.
• You’re confident guiding clients and their team through project delivery, knowing when to push back and when to flex.
• You’re calm under pressure and comfortable juggling multiple projects.
• You care about delivering quality and building strong, long-term relationships.
• You have proven experience in delivering digital projects (websites, web apps, apps).

Practical Details:

• Remote (must be able to attend occasional in person client meetings in Bristol and London).
• £55,000 – £60,000 depending on experience.
• 30 days of holiday per year (including bank holidays) + 3 days off between Christmas and NY.
• Half days on Fridays throughout August.
• Two annual team days – a summer celebration and Christmas party.
• MacBook, monitor and all the extras you need to succeed in your role.

The deadline for applications is 31st of May 2026. First round interviews will be held in the first two weeks of June.

Our client is an equal-opportunity employer. They strongly favour diversity and inclusion. xwzovoh

No agencies, thank you – they’ve got this one covered.