Assistant Store Manager (Perm: Southampton)

An exciting opportunity has arisen for an experienced and customer-focused Assistant Store Manager to join a well-established and growing storage and service-led organisation. This role is ideal for someone who enjoys working in a fast-paced operational environment, takes pride in delivering excellent customer service, and is confident supporting the day-to-day management of a busy store. Role: Assistant Store Manager Location: Southampton Pay: £27,000 – £28,980 per annum + performance bonus paid every 6 months Working Pattern: Full-Time | Permanent Working closely with the Store Manager, you will play a key role in driving sales performance, maintaining operational standards, and ensuring customers receive a consistently high-quality experience. You will also support the supervision and development of team members while helping to maximise occupancy, revenue, and overall store performance. This is a hands-on role that combines customer service, sales, operations, administration, and team leadership. Key Responsibilities Support the overall day-to-day running of the store operation Assist in achieving weekly, monthly, and annual sales and revenue targets Handle customer enquiries professionally both face-to-face and over the telephone Promote and sell available services to prospective and existing customers Deliver a consistently high level of customer service and customer satisfaction Ensure the store is maintained to an excellent standard of cleanliness and presentation Support staff supervision and help motivate the wider team through a positive and proactive approach Monitor operational performance and help identify opportunities to improve efficiency and occupancy levels Assist with managing store administration and ensuring compliance with company procedures Identify repair and maintenance issues and ensure they are reported and followed up appropriately Support debt management procedures and help minimise outstanding arrears Ensure all Health & Safety policies and procedures are adhered to at all times Take responsibility for the store in the absence of the Store Manager, including reporting and operational oversightAbout You The successful candidate will demonstrate: Previous experience within retail, storage, hospitality, property, or a customer-focused operational environment Strong customer service and communication skills Confidence handling sales enquiries and working towards targets Ability to work independently as well as part of a small team Good organisational and administrative skills A proactive and hands-on approach to problem solving Ability to lead by example and support team performance Strong attention to detail and ability to work within procedures and compliance frameworks Comfortable with occasional lone working responsibilitiesWhat’s on Offer Competitive salary of £27,000 – £28,980 Performance-related bonus paid every 6 months Supportive working environment Opportunities for development and progression Varied and rewarding role with operational responsibility Exposure to both customer-facing and management responsibilitiesThis is an excellent opportunity for an ambitious individual looking to further develop their operational and leadership experience within a dynamic customer-focused business. Apply now for the position of Assistant Store Manager and take the next step in your career with a reputable and growing organisation that values customer service, operational excellence, and employee development