Groups Operations supervisor

Our client, a leading DMC in the heart of London, is seeking a dynamic and experienced Group and Sales Operations Supervisor to join their talented team.

In this pivotal role, you will be responsible for overseeing the smooth running of our client's group and sales operations, ensuring seamless collaboration, streamlined processes, and a customer-centric approach.

You will lead and motivate staff, monitor team performance, and ensure operational procedures are followed consistently. Acting as a key link between management and frontline teams, supporting business objectives through effective coordination, problem-solving, and strategic decision-making.

As the Group and Sales Operations Supervisor, you will:

* Manage and coordinate the day-to-day operations of our client's group operational team, ensuring efficient workflows and maintaining exceptional service standards.

* Provide hands-on coaching and mentoring to your team, fostering a positive and productive work environment.

* Ensure a high level of attention to detail across the entire booking process, from initial quotation to post-travel follow-up

* Ensure all bookings and reservations are accurately entered and maintained in Tourplan NX

* Issue invoices to clients in line with agreed payment terms

* Attend company familiarisation (FAM) trips and supplier events to maintain up-to-date industry knowledge

To thrive in this role, you will need to possess:

* Previous experience in the travel industry is required.

* Significant experience in a group operations supervisory role with knoweldge of the CRM Tourplan.

* Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into actionable strategies.

* Excellent communication and interpersonal skills, with the ability to effectively liaise with stakeholders at all levels.

* A proven track record of successfully leading and motivating teams, with a focus on fostering a collaborative and high-performing work culture.

Interested?

If you have the right DMC experience, Tourplan knowledge and client management skills, we’d love to hear from you.

Contact Antella Travel Recruitment for a confidential discussion.

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