2nd Line IT Support Engineer

Bristow Holland is recruiting for a 2nd Line IT Support Engineer to join a growing and well-established business based in Harwich. This is an excellent opportunity for an experienced IT Support professional looking to take the next step in their career. You'll play a key role in supporting the company's IT infrastructure, troubleshooting technical issues, and ensuring users receive a high level of support across a range of technologies. Key Responsibilities * Provide 2nd line support for hardware, software, and network issues * Troubleshoot and resolve escalated IT support tickets * Support Microsoft 365 environments including Exchange, Teams, and SharePoint * Assist with the administration of Windows Server and Active Directory * Manage user accounts, permissions, and security policies * Support desktop, laptop, mobile device, and printer deployments * Work closely with 1st and 3rd line teams to resolve complex issues * Assist with IT projects, upgrades, and system improvements * Maintain accurate documentation and support records Skills & Experience Required * Previous experience in a 2nd Line IT Support role * Strong knowledge of Microsoft 365 * Experience supporting Windows 10/11 environments * Active Directory and Group Policy experience * Good understanding of networking fundamentals including DNS, DHCP, and TCP/IP * Strong troubleshooting and problem-solving skills * Excellent communication and customer service skills What's on Offer? * Salary between £32,000 - £38,000 * Opportunity to work with a wide range of technologies * Career progression and development opportunities * Supportive and collaborative team environment * Growing organisation with exciting projects planned