Branch Operations Manager

Regional Operations Manager Salary: £57,680 plus £3k car allowance Location: Home based with regular travel across the North East. The region stretches across County Durham and North Yorkshire and comprises of a variety of service offers including Adult and Elderly Supported Living, Residential Care and Respite Care. We have an exciting opportunity for a Regional Operations Manager to be part of the leadership team within National Care Group, an award-winning provider. National Care Group is one of the UK’s leading providers of care and support services to vulnerable adults across the UK. Through planning focused on the individual, we help every person achieve their potential, develop new skills and live as independently as possible within their community. 33 Days annual leave inclusive of bank / public holidays ~ Life Assurance ~ Private Medical Insurance ~ Leadership development programs to support your career development ~ A range of different wellbeing support through our health and wellbeing platform ~ Outstanding Achievement Award and NCG Annual Awards ~ Access to discount platforms ~ As a Regional Operations Manager, you will be responsible for leading a team of Registered Managers across residential and supported living services, therefore we are looking for someone with proven operational management experience with the ability to coach and develop the colleague team. You will work with the Regional Operations Director to ensure the financial and operational performance of your region. This includes responsibility for promoting the highest standards of care and support, ensuring that quality standards are maintained and accountability for both internal and external compliance adhering to company policies and regulatory requirements. The role is key in developing our services further and ensuring quality in every aspect for the individuals we support. This includes being responsible for building upon existing trusted relationships and developing new relationships with local commissioners and external agencies including CQC. You will have autonomy within your role and have a flexible approach to workload and work base to manage your own time including attendance at meetings, visibility in services and control administrative tasks. A motivated, enthusiastic and resilient Operations Manager with a proven track record of successful health and social care management. You will be able to demonstrate knowledge and competence of managing Supporting Living, Learning Disability, Mental Health and Complex Care services to adults. You have a high level of commercial acumen and well-developed organisational skills to meet our high internal standards which are referenced against CQC regulations. Compliance with all legislative, company and regulatory standards is essential so you will have proven experience of working within Health and Social Care legislation and will have actively participated in CQC inspections. You are innovative, creative and adaptable in your approach. You are able to balance the needs of the people we support, colleagues and the business to reach decisions and beneficial outcomes to all. Accountability and proven experience of managing commercial, quality, and people KPIs across the region Full understanding of CQC requirements and legislation Driver’s licence