Client Account Executive

Are you a confident, organised and customer-focused professional looking for your next career move? An exciting opportunity has arisen for a Client Account Executive to join a well-established business based in Hereford. This is a varied role where you’ll take ownership of client accounts and jobs from initial enquiry through to successful completion, building strong customer relationships and ensuring work is delivered efficiently and to a high standard. You’ll work closely with customers, engineers and internal teams, managing quotations, coordinating works, scheduling engineers and keeping clients updated throughout the process. Key Responsibilities * Manage a portfolio of client accounts and build strong customer relationships * Act as the main point of contact for clients throughout the duration of works * Take ownership of jobs from initial enquiry through to completion * Manage customer enquiries and provide a professional, responsive service * Prepare and issue quotations and follow these through to approval * Coordinate reactive, planned and maintenance works * Manage customer expectations and provide regular progress updates * Ensure agreed timescales and deadlines are achieved * Coordinate engineers and manage their schedules effectively * Allocate resources to ensure works are completed efficiently * Liaise with customers, engineers and internal teams on a daily basis * Arrange and attend client meetings and site visits where required * Travel nationally to attend customer meetings and sites when necessary * Monitor job progress and keep clients informed * Deal with issues and queries, providing practical and professional solutions * Maintain accurate customer and project records * Manage multiple jobs and priorities simultaneously * Develop and maintain long-term client relationships * Take ownership of your workload and contribute to improving the customer experience About You * Experience in a client account, customer service, contract management, project coordination or similar role * Previous technical or engineering experience would be advantageous * Excellent communication and relationship-building skills * Confident and professional when dealing with customers at all levels * Highly organised with strong time-management skills * Proactive, reliable and able to work independently * Good problem-solving skills and the ability to take ownership * A genuine desire to develop and progress your career The Package * Full-time, permanent position * Monday to Friday, 8:00am – 4:30pm / 5:00pm * Excellent career development and progression opportunities