Branch Manager

About the role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

This is a Full Time Maternity cover role.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service

• Manage all branch operations, including meeting sales targets and driving business growth

• Oversee staff training, coaching and performance management

• Ensure every customer receives expert advice and the highest quality of care

• Oversee stock management, compliance, and day-to-day branch efficiency

• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence

• Engage with the local community to promote the branch and build strong customer relationships

• Maintain compliance with Company policies, health and safety standards and regulatory requirements

What we're looking for

We are seeking an experien...