Project Manager - ServiceNow

Essential skills/knowledge/experience: · 8+ years of Professional Services / ServiceNow Projects management experience. · Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations. · ServiceNow Certifications (CSA/CAD/CIS). · PMP/Prince II certifications. · Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers. · Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving. · Conduct workshops, assess current-state processes, and define future-state technical solutions applying. · AI tools to streamline workflows, generate insights and support strategic initiatives under guidance. · Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation. · Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization