Service Engineer (Home Appliances, Aftersales) JAC

RESPONSIBILITIES

• Provide technical and debug assistance included product training.
• Handle product, technical, warranty, spare parts enquiries and complaints from end-customers, distributors, dealers and e-commerce platform.
• Study in-warranty claims, compiling of F-Cost report.
• Monitor quality issues and abnormal defect to make report to factory, take necessary action against warehouse, distributor and factory.
• Create training materials, technical procedures, service manuals and part guides for distributors.
• Handle defective unit exchange to end customer, follow up defective unit repair, checking and grading at contractor before return to warehouse.
• Handle COC renewal, COC and WELS testing and registration for new product.
• Assist distributor to conduct field test for new products.
• Support establishment of service management and service centre for local and export market.

REQUIREMENTS

• Minimum Diploma in Engineering or related discipline
• Minimum 2 years of experience of experience in consumer electronics after sales management industry.
• Strong product technical knowledge in home appliances and audio visual.
• Proficient in MS Office applications.
• Ability to work under pressure.