Spa Receptionist - Slieve Donard Hotel

At the foot of the Mourne Mountains, bordered by golden strands of beach and renowned Royal County Down Golf Club, sits Slieve Donard, a landmark of grand Victorian style beloved by families, golfers, and holidaymakers - it's a place where hospitality comes to life. We exist to create unforgettable experiences for every guest, every time. Whether it’s a warm welcome, a smooth check-in, or helpful local advice, we take pride in the moments we help create. At the core of everything we do are our REACH People Values : Respect – We treat every guest and colleague with kindness and dignity. Excellence – We go the extra mile in pursuit of outstanding service. Accountability – We take ownership of our actions and follow through on our promises. Cooperation – We work together as one team to deliver the best experience. Honesty – We act with integrity and transparency at all times. How We Do It We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect. As a Spa Receptionist , you’ll be the first point of contact for our Spa guests and members and play a key role in setting the tone for their Spa experience. You’ll deliver warm welcomes, smooth departures, and everything in between with professionalism and a genuine smile. What You’ll Do You’ll be responsible for: Welcoming guests with warmth and professionalism on arrival to the Spa. Checking guests in and out efficiently using our booking system. Answering guest queries and providing helpful information. Handling phone calls, emails, and bookings with accuracy and care. Processing payments and compiling guests’ bills. Supporting with guest requests and resolving concerns courteously. Maintaining a clean and organised Spa reception area. Working closely with other departments to ensure a seamless guest journey. What We’re Looking For We’re looking for friendly, confident team members who are passionate about delivering great guest service. You’ll have: A warm, welcoming personality and strong communication skills. Excellent organisational and multitasking abilities. A proactive and positive approach to guest interactions. Flexibility to work shifts, including early mornings, evenings, weekends, and holidays. Previous experience in a similar role is a bonus, but not essential — full training will be provided. The Perks We recognise and reward the hard work and dedication of our team with a competitive benefits package, including: Uniform Meals whilst on duty Opportunities for training and career development Discounts on hotel stays and dining for you and your loved ones Exclusive shopping discounts via our benefits platform Equal Opportunities We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values. Right to Work Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996. About Us Marine