Product Support Specialist

Product Support Specialist Location: Bath Salary: Up to 37,500 About the Role A growing technology company within the healthcare sector is looking for a Product Support Specialist to join its expanding technical team. This is a hands-on, customer-facing position supporting the installation, configuration, validation, and day-to-day use of specialist software platforms used by pharmaceutical, PET radiopharmacy, and research organisations operating in highly regulated environments. Working closely with customers and internal teams, you'll play a key role in ensuring successful software deployments, troubleshooting technical issues, and delivering an exceptional customer experience. What You'll Be Doing * Providing remote technical support and troubleshooting for software and instrument integration issues * Install, configure, and maintain software solutions and supporting infrastructure * Support integrations with analytical and laboratory instrumentation * Troubleshoot communication issues involving RS232, USB, Ethernet, COM ports, and drivers * Deliver customer training and assist with software implementations * Support database configuration, upgrades, and system migration * Create and maintain technical documentation, FAQs, and user guides * Assist with validation activities within highly regulated environments * Work closely with customers to understand requirements and deliver effective solutions * Travel to customer sites across the UK, with occasional European and international travel What We're Looking For * Strong troubleshooting, diagnostic, and analytical skills * Experience supporting hardware and software environments * Excellent communication skills and a customer-focused approach * Ability to manage workloads effectively and prioritise tasks * Strong IT knowledge, including Windows environments and database technologies * Comfortable working both independently and as part of a collaborative team What's on Offer * Opportunity to work with cutting-edge software * Structured career development and progression opportunities * Competitive salary package * 24 days annual leave plus bank holidays, increasing with service * Additional Christmas shutdown day * Private medical insurance through BUPA * Scottish Widows pension scheme * Death in service benefit * Cycle-to-work scheme * Access to gym facilities * Annual Centre Parcs team-building weekend for employees and their families * Supportive, collaborative culture within an award-winning organisation