Charity Shop Manager

Job Title: Charity Shop Manager Location: Bangor, Northern Ireland Employment Type: Full-time permanent Salary: £33,500 DOE Job Overview We are seeking a motivated and organised Charity Shop Manager to oversee the daily operations of our retail shop. This role is responsible for maximising sales, managing volunteers, and ensuring the shop provides a welcoming and positive experience for customers while supporting the charity’s mission. Key Responsibilities * Oversee the day-to-day running of the shop, ensuring it is clean, safe, and well-presented * Manage stock donations, including sorting, pricing, and displaying items effectively * Ensure compliance with health and safety regulations and retail standards * Handle cash, operate the till, and complete daily financial reconciliations Sales & Performance * Maximise income through effective merchandising and pricing strategies * Monitor sales performance and implement improvements where needed * Organise promotions, seasonal displays, and special sales events Volunteer Management * Recruit, train, and support a team of volunteers * Create staff/volunteer rotas to ensure adequate shop coverage * Foster a positive, inclusive, and motivating team environment Customer Service * Deliver excellent customer service and ensure a welcoming atmosphere * Handle customer enquiries, complaints, and feedback professionally Administration * Maintain accurate records of sales, donations, and Gift Aid (if applicable) * Liaise with the charity’s head office or regional management * Ensure proper documentation and reporting procedures are followed Essential Skills & Experience * Previous experience in retail, customer service, or a supervisory role * Strong organisational and time management skills * Ability to lead and motivate a team, including volunteers * Good communication and interpersonal skills * Basic numeracy and IT skills Desirable * Experience working or volunteering in the charity sector * Knowledge of visual merchandising * Experience managing stock or donations Personal Attributes * Friendly, approachable, and enthusiastic * Reliable and responsible * Flexible and adaptable * Passionate about supporting charitable causes Additional Information * Weekend and occasional evening work may be required * Training and ongoing support will be provided