CRM Executive (Permanent)

Job Description \n Senior CRM Manager - Up to £60,000 pro rata/North London/Part Time \n * This is a part time Senior CRM Manager role - they will consider 3 or 4 days per week.* \n A luxury brand in North London is looking for a Senior CRM Manager to own and elevate every customer conversation. This is a standout opportunity to take the keys to CRM at a premium business, reporting directly into the Marketing Director with genuine influence over how customers are engaged, retained and brought back time and again. \n What You'll Do \n \n Set the CRM vision and own a rolling campaign calendar built around commercial goals \n Design and refine automated, behaviour-triggered journeys that make every customer feel valued \n Lead segmentation and personalisation to drive engagement, loyalty and repeat revenue \n Own the CRM platform end to end, from data feeds and user access to the data model \n Manage external CRM and tech partners, holding them to high standards on delivery and value \n Strengthen data capture across every customer touchpoint and keep data quality sharp \n Turn performance data into clear insight and present recommendations to senior leaders \n Lead CRM projects from idea to launch and drive a culture of testing and learning \n \n You'll Bring \n \n Proven experience leading CRM and email strategy and campaigns \n Strong hands-on platform expertise, with CDP experience a real plus \n A sharp eye for segmentation, personalisation and life cycle automation \n \n *Rates depend on experience and client requirements