Client Relations Assistant

Role Purpose Our Customer Relations team act as the primary point of contact for a portfolio of CCS clients, ensuring every customer receives proactive, meaningful communication throughout the lifecycle of their Business Rates case.

All potential candidates should read through the following details of this job with care before making an application.

Key Responsibilities Client Relationship Management Manage an assigned portfolio of clients
Build positive customer relationships
Act as the main point of contact
Conduct scheduled customer update calls
Follow up key milestones with written communications
Escalate service concerns where necessary

Customer Communications Registration updates
Survey updates
Updating clients on the status of their case
Record complaints accurately
Support investigations
Assist with complaint resolution

CRM & Administration Maintain accurate client records
Log calls and emails
Identify service improvements
Monitor customer feedback
Support customer retention initiatives
Promote excellent service standards
The ideal candidate should understand: Business Rates fundamentals
Rateable Values
Multipliers
Check Challenge Appeal process
Valuation Office processes
Customer service principles
Complaint handling procedures
Full technical surveying knowledge is not required but a willingness to learn is essential. Skills & Competencies
Essential Excellent telephone manner
Strong written communication skills
Customer service experience
Organisation and time management
Attention to detail
Ability to manage difficult conversations
Good IT skills
Desirable Business Rates knowledge
Property sector experience
CRM experience
Complaints handling experience
Regulatory or professional services background
CCS Service Standard
The role is built around one key principle: Every active client receives meaningful communication at least every 30 days — even where there has been no material progress on their case
Why Apply? A fast paced and rewarding role.
Helping Clients and guiding them through the customer experience
A customer facing role which focuses on developing proffessional relationships
28 days Annual leave entitlement. xwzovoh
Competetive salary
Supportive work environment.