Performance and Improvements Manager

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

We are looking for an ambitious and driven Performance and Improvements Manager to lead the delivery of operational excellence across the business by driving performance, embedding continuous improvement, and challenging underperformance within our Fire Solutions Division.

This role will be based out of out Canning Town office 2-3 days a week (E16 4TL)

What you’ll do:

This role is responsible for monitoring operational performance, identifying opportunities for improvement, and working collaboratively with managers to deliver sustainable change.

Who you are:

The successful candidate will have significant experience in operational performance, continuous improvement, or operational management within a services or solutions environment.

You will have proven and demonstrable success in improving operational performance through structured improvement programmes. Be able to manage any poor performance and implement successful recovery plans.

Key Requirements:

You will use data, insight, and effective leadership to improve productivity, quality, compliance, customer satisfaction, and overall operational effectiveness.

You will champion a culture of accountability, innovation, and continuous improvement, ensuring teams consistently deliver against key performance indicators.

Successfully support operational managers to recover underperforming teams and contracts

Deliver measurable efficiencies and cost savings through continuous improvement initiatives.

Improve compliance, quality, and customer satisfaction across operational services.

Embed a culture where performance is actively monitored, challenged, and continuously improved.

Strong analytical skills with the ability to interpret complex performance data.

Excellent leadership, coaching, and influencing skills.

Ability to challenge constructively while building positive working relationships.

Excellent communication and presentation skills.

We may require some flexibility to work some night shifts on occasion.

What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually

Car Allowance

Private Healthcare

Company pension scheme

A range of family friendly policies

Occupational health support and wellbeing Portal

Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.

We are guided by our values and behaviours:

Be Inclusive

Take Responsibility

Collaborate

Be Customer-focussed

Join us and help deliver critical infrastructure projects that make a real difference.

It’s an exceptional time to be a part of M Group.

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