Development Administration Assistant

Development Assistant (Membership) | Full time | 35 hours | Fixed-Term 12 Months Full Time Salary: £30,496 - £32,743 (£16.6918 – 17.9217 per hour) National Museum of Scotland | Hybrid Hours: 35 hours per week | Monday - Friday National Museum of Scotland | Hybrid National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world. As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking. We are looking for an enthusiastic, organised, detail-orientated and customer-focussed individual with excellent communication skills to join our team as our Development Assistant (Membership). This is a database and supporter care position, ideally suited to someone who enjoys both working with data, systems and processes, taking pride in accuracy, consistency and excellent record-keeping; Alongside this, your friendly, professional customer service covering our Membership inbox and phone line will help to maintain National Museums Scotland’s’ high Membership retention rates and positive supporter experience. Benefits of joining us as our Development Assistant (Membership) will include: * Annually alongside your salary, National Museums Scotland contributes 28.97% of this towards you being a member of the Civil Service Pension Scheme * A generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus an additional 8 paid days public holidays. * A range of wellbeing benefits including Employee Assistance Programme 24/7 * About the Development Assistant (Membership) role: Our Development Assistant (Membership) plays a key role in assisting the Development team in building and maintaining relationships with Members, appeal donors and a variety of supporters, by providing the highest level of customer service and supporter care, processing Membership payments and donations, delivering Member communications, and supporting continued improvements to the fundraising database and associated online systems. As Development Assistant (Membership) at National Museums Scotland you will: * Manage our Membership phone line and inbox, and respond to Member, donor and public enquiries in a warm, timely, tactful and professional manner * You will be responsible for the day-to-day administration of our Membership programme, including: * Processing new Members and renewals, recording and acknowledging gifts and keeping accurate records on our CRM database (Tessitura) * Supporting the wider team with office administration and occasional event support * Ensuring timely and accurate supporter communications and acknowledgements via phone, email and post * Maintaining high standards of data quality to support the wider team with reporting, retention and stewardship Skills and experience we’re looking for in our Development Assistant (Membership): * Communication skills including written, verbal, telephone and web communication * Administrative support skills, including accurate records management and ability to prioritise tasks within a fast-paced environment * Similar experience in a relevant environment (marketing, charity, fundraising etc) * Experience and confidence in using a Customer Relationship Management system