Technical Support Engineer

About the Company

Mercury Systems is dedicated to advancing aerospace and defense technology to make the world safer and more secure. Our mission is to bring cutting-edge commercial technologies to the tactical edge, enabling our customers to accelerate innovation and gain decision superiority.

We’re looking for a Technical Customer Support & Repairs Technician to join our team—someone who thrives in a fast-paced, high-tech environment and enjoys solving real-world engineering challenges.

About the Role

In this dynamic role, you’ll combine technical support expertise with hands-on repair and testing , becoming a key link between our customers, engineering teams, and manufacturing operations.

You’ll work with advanced technologies across embedded systems, RF modules, avionics, and rugged electronics , helping customers resolve issues while ensuring the highest standards of quality and reliability.

What You’ll Be Doing

Technical Customer Support

• Provide first- and second-line support via phone, email, and ticketing systems
• Diagnose hardware and system-level issues across complex electronic platforms
• Guide customers through troubleshooting, configuration, and product use
• Document technical cases and resolutions in CRM systems

Repairs & Testing (Hands-On)

• Perform failure analysis, component-level troubleshooting, and electronic repairs
• Conduct functional testing using oscilloscopes, spectrum analysers, and other test equipment
• Work from schematics, engineering drawings, and test procedures
• Maintain detailed repair records, logs, and data

Collaboration & Continuous Improvement

• Partner with engineering, quality, and manufacturing teams to resolve complex issues
• Contribute to root cause analysis and corrective actions
• Support new product introductions with repair processes and documentation
• Identify opportunities to improve diagnostics, tools, and service delivery

Customer Engagement

• Deliver clear, professional, and empathetic communication to customers
• Provide updates on repair status and technical investigations
• Support occasional on-site visits, audits, or field service activities

What We’re Looking For

Essential:

• Technical qualification in Electronics, Electrical Engineering, or similar
• Strong understanding of digital/analog electronics and system diagnostics
• Hands-on experience with test equipment (oscilloscopes, multimeters, etc.)
• Ability to read schematics and technical documentation
• Excellent problem-solving skills and attention to detail
• Strong communication skills and customer-focused mindset

Desirable:

• Experience in aerospace, defence, or industrial electronics
• Knowledge of embedded systems, RF technology, PCB/PCBA
• Familiarity with ERP/CRM tools (Oracle, Salesforce, JIRA)
• Soldering certifications (e.g., IPC standards)
• Exposure to Lean / Six Sigma methodologies

✨ Why Join Us?

Work on cutting-edge electronic systems

Enjoy a hands-on, technical role with real impact

Collaborate with global teams and customers

Develop your career in a high-growth, technology-driven environment

Be part of a team that values quality, innovation, and customer success

Ready to Apply?

If you’re a problem-solver with a passion for electronics and customer support , we’d love to hear from you.

Apply today or get in touch to learn more.

Equal Opportunity Statement

At Mercury Systems, we are committed to fostering a culture of inclusivity and diversity. We believe that equal opportunity is fundamental to building a dynamic and innovative workforce.

We provide employment opportunities free from discrimination, ensuring fair treatment for all individuals regardless of race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other legally protected characteristic.

Our commitment extends beyond compliance—we actively promote diversity and inclusivity in our hiring practices, workplace policies, and career development opportunities. We aim to create an environment where everyone feels valued, respected, and empowered to contribute their unique talents to Mercury Systems' success.

Together, we strive to achieve equal opportunities for all while building a collaborative and supportive workplace.

Only candidates selected for an interview will be contacted, thank you in advance for your understanding.

==> Join us and be part of a company where innovation and people truly come together.