Tenancy Sustainment Officer

Tenancy Sustainment Officer – Supported Living Durham | £14.50 per hour | 37.5 hours | Mon–Fri | Temp until Aug 2026 (potential extension) Are you passionate about delivering excellent housing and support services that make a real difference? Are you looking for a rewarding opportunity within Social Housing and Supported Living? A well-established UK housing provider with a strong supported housing portfolio is seeking a dedicated Tenancy Sustainment Officer to join the Housing & Property Services team on an interim basis. This role focuses on supporting vulnerable tenants to sustain their tenancies, build independence, and achieve positive long-term outcomes. You will be working within a values-driven organisation where kindness, respect, and courage underpin everything they do. Vacancy Brief * Role: Tenancy Sustainment Officer * Contract: Interim until August 2026 (potential extension) * Hours: Full time – 37.5 hours per week * Location: Durham * Working Pattern: Monday–Friday, 9am–5pm * Pay Rate: £14.50 PAYE * Compliance: Enhanced Adult DBS required * Travel: Full UK driving licence & access to a vehicle required Key Responsibilities * Conduct keywork sessions to assess tenant needs and develop and maintain Tenancy Sustainment Plans (TSPs). * Provide tailored support to help tenants sustain their tenancy and move towards independent living. * Complete regular reviews of support plans, ensuring they reflect changing needs and risks. * Support tenants with Housing Benefit claims, welfare applications, and financial inclusion advice. * Manage a patch of supported living properties, ensuring homes are safe, compliant, and well maintained. * Carry out housing management duties including lettings, allocations, tenancy sign-ups, and estate inspections. * Proactively manage rent arrears, offering advice, support, and referrals where required. * Manage and resolve anti-social behaviour (ASB) cases in line with policy and procedure. * Complete risk assessments and safeguarding referrals, working with relevant internal and external partners. * Report and monitor repairs, working closely with maintenance teams and contractors to ensure timely resolution. * Support voids management and property turnaround to ensure timely re-let of properties Skills, Experience of this Role * Minimum 2 years’ experience in housing, supported housing, or tenancy sustainment roles. * Strong understanding of tenancy management, rent arrears, ASB, and housing legislation. * Experience working with vulnerable adults and delivering person-centred support. * Ability to complete support plans, risk assessments, and clear case records. * Strong communication, negotiation, and customer service skills. * Ability to manage a varied caseload independently and prioritise competing demands. * Improved outcomes in tenancy sustainment, rent recovery, safeguarding, and community stability through proactive intervention and partnership working. Career Progression Opportunities Housing Management • Supported Housing • Tenancy Sustainment • Income Management • ASB Specialist Roles • Neighbourhood Services • Compliance • Scheme Management • Community Housing Services Housing Officer – Tenancy Sustainment – Supported Housing – Supported Living – Housing Management – Rent Arrears – Income Officer – ASB Officer – Anti-Social Behaviour – Void Management – Allocations & Lettings – Estate Management – Social Housing – Housing Association – Safeguarding – Vulnerable Adults – Multi-Agency Working – Repairs & Maintenance – Compliance – Housing Support – Neighbourhood Officer – Property Management – Housing Advice – Customer Service