General Manager

Responsibilities

• To manage a team providing breakfast, lunch, retail, grab & go & hospitality
• To ensure company bookwork is completed accurately and on time.
• To develop each area of the catering offer in line with client expectations/budgetary constraints and agreed offer development plans.
• To be responsible for the day‑to‑day operations of all catering facilities throughout the year working in line with the requirements of the business.
• To provide excellent food and customer service and respond quickly and proactively to customers needs.
• To develop the food offer in line with current market trends and to the standards outlined in the Thomas Franks company values.
• To ensure age appropriate food is available in all locations throughout the dining period ensuring all special dietary requirements of pupils are adhered to at all times.
• To hold regular team meetings.
• To train and develop the team.
• To prepare month end accounts and reports for our client.
• To complete monthly audits.
• Ensuring company food standards are adhered to and wastage controlled.
• Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed.

Qualifications

• You will have previous experience of working as a Deputy General Manager at a small Stadium or High end events venues.
• The ideal candidate will need to be quirky, trendy and have a really bubbly friendly personality.
• A genuine interest in food & excellent customer service skills.
• Excellent client relationship skills.
• An all‑round team player and leader.
• An organised Manager with attention to detail.
• Sound financial understanding.
• Multi Location Management - a current group manager.
• Experience within high end B&I or independent education contract catering (if you have hotel experience as well then that's even better!)

Benefits

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty.
• Volunteer leave - up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.

Diversity and Inclusion

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under‑represented, because we believe greater diversity leads to exceptional results and provides a better working life.