Restaurant Manager - Richmond

Set within the world-famous Royal Botanic Gardens, Kew, The Pavilion is a vibrant, high-volume restaurant offering a dynamic hybrid dining experience in one of London's most unique hospitality settings, with a strong focus on quality, pace, and guest experience, The Pavilion combines the energy of a busy destination venue with the standards and culture of modern hospitality leadership.

Shift Pattern: 5 over 7 days, 45 hours per week (Winter hours: Garden closes at 16:00, Summer hours: Garden closed at 19:00)

Salary: 40,000 per annum

Location: TW9 3JR (Free Parking)

Key Responsibilities:

• Lead a busy hybrid-service restaurant operation with a strong focus on guest experience and service standards.
• Drive team performance through hands-on leadership, coaching, and development.
• Manage labour, rotas, and staffing to deliver efficient and commercially successful operations.
• Maintain high standards across customer service, food safety, compliance, and daily operations.
• Take ownership of stock control, operational readiness, and service delivery during peak trading periods.
• Support sales growth through strong communication, upselling focus, and commercial awareness.
• Build a positive, accountable, and hospitality-led team culture.
• Managing a team of 2 assistant managers, 2 supervisors and 12-14 casual team members

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families