NEC Application Support Specialist

Application Support Specialist (NEC Housing Management Software)London Bridge (2 days office-based, 3 days remote working)£52,000 to £60,000, depending on experience

Hyde is looking for an NEC Application Support Specialist to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

As an NEC Application Support Specialist at Hyde, you will help ensure our business-critical applications remain stable, reliable and fully supported. You will provide technical expertise across our application portfolio, resolving incidents, supporting upgrades, improving data quality and helping operational teams deliver effective services.

Key Duties

• Provide expert support across Hyde’s application portfolio, resolving incidents and service requests within agreed service levels.
• Lead investigations into high-priority, recurring or complex application, integration and data issues, identifying root causes and recommending long-term fixes.
• Support approved configuration, minor enhancements, testing, upgrades, patches, releases and post-implementation validation.
• Investigate data quality and reconciliation issues, produce reports, data extracts and analysis to support business users and service teams.
• Work coll...