Director of Central Reservations

Enrich the Journeys of our People and our Guests as our Director of Central Reservations !

Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.
We look for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. We are currently recruiting for a Director of Central Reservations to lead our Central Reservations Team overlooking The Landmark London Hotel, Royal Lancaster London Hotel, Hotel Indigo London K West, 15 Basil Street apartments and Fountain House apartments.

This is a key leadership role focused on driving operational excellence, revenue performance, and delivering a seamless guest booking experience across all our properties. The successful candidate will lead and support the team, ensuring high performance, consistency, and exceptional service standards. This role w ill be located at The Landmark London Hotel, opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Director of Central Reservations are:
Salary: Competitive Pension with company contributions
50% discount in all our restaurants and Spa treatments across our properties
Free meals on duty
Team member and Friends & Family rates across our properties
Complimentary stay after passing probation
Extensive discounts on our benefits platform
Access to Health Care Cash Plan
Support through development plans, apprenticeships and world-class management development programmes to be the best you can be Interest free season ticket loan
Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
Bike to work scheme
Recommend a Friend incentive
Opportunity to join our taskforces to contribute to the business focuses, community and environment
Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Director of Central Reservations , to join our Central Reservations Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Director of Central Reservations , your main duties and expectations for the role will include:

Lead, motivate, and develop the Central Reservations Team to deliver exceptional service and performance
Drive revenue optimisation through effective inventory management, upselling, conversion strategies, and rate control
Ensure consistency and efficiency in reservations processes and guest communication across all properties
Monitor and analyse key performance indicators including conversion rates, call quality, booking pace, and revenue performance
Collaborate closely with Revenue, Sales, Front Office, and Marketing teams to support commercial objectives
Maintain high standards of guest service, ensuring all enquiries and bookings are handled professionally and efficiently
Identify opportunities for process improvement, automation, and operational enhancement
Recruit, coach, and support team members through regular training and performance development
Ensure compliance with company standards, policies
The ideal candidate will have:
Proven leadership experience within hotel reservations or central reservations operations
Strong commercial awareness and understanding of revenue management principles
Experience managing multi property or cluster reservations operations within hospitality
Excellent communication, organisational, and people management skills
A passion for delivering outstanding guest experiences
Strong analytical skills with the ability to interpret performance data and implement improvements
Experience using hotel PMS ( Opera Cloud) and reservations systems
You will be required to work such hours as are necessary to fulfil their duties and in any event not less than 40 hours.
We are
One of Sunday Times Top 100 Best Companies to Work For 2026
Leaders Club Hotel of the Year Award 2025
A Leading Hotels of the World member
5 red stars
2 rosettes
Earth Check Silver Certified 2025

If you feel your experience, personality and interest are a match for this Director of Central Reservations role, we encourage you to apply today. xwzovoh What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.