IT Manager

Job Title: Technical IT Operations Manager Location: North Yorkshire Salary: £60,000 - £65,000 + benefits Type: Full-time, Permanent Overview We are seeking a hands-on Technical IT Operations Manager to join a global organisation based in North Yorkshire. This is a key leadership role responsible for the day-to-day running of a busy IT department while also shaping and delivering the IT roadmap. The successful candidate will combine strong hands-on technical expertise (Azure / Microsoft 365) with proven experience managing IT operations, teams, and strategic initiatives in a fast-paced environment. Key Responsibilities IT Operations & Service Delivery Oversee the daily operations of the IT department, ensuring high availability and performance of systems and services Manage IT support, infrastructure, and service delivery across the organisation Ensure SLAs and KPIs are met, driving continuous improvement in service quality Act as an escalation point for complex technical issuesTechnical Leadership Remain hands-on with core technologies, particularly Azure and Microsoft 365 Provide technical guidance across infrastructure, cloud services, and security Lead on troubleshooting, system optimisation, and architecture decisions Ensure robust cybersecurity and compliance practices are in placeStrategy & Road mapping Own and deliver the IT roadmap, aligning technology with business objectives Identify opportunities for innovation, automation, and efficiency improvements Lead IT projects, including cloud migrations, system upgrades, and integrations Manage budgets, vendors, and third-party relationshipsTeam Leadership Lead, mentor, and develop an IT team within a busy operational environment Foster a proactive, customer-focused IT culture Support recruitment, performance management, and career developmentKey Skills & Experience Technical Expertise Strong hands-on experience with: Microsoft Azure (IaaS, PaaS, networking, governance) Microsoft 365 (Exchange Online, SharePoint, Teams, Intune) Solid understanding of: Windows Server & Active Directory Networking (firewalls, VPNs, routing) Cybersecurity and best practices Experience with cloud migrations and hybrid environmentsLeadership & Operations Proven experience managing IT operations in a fast-paced / global organisation Experience running a busy IT service function with multiple priorities Strong stakeholder management and communication skills Demonstrable experience delivering IT strategies and roadmapsDesirable Experience Experience in multi-site or international environments ITIL or similar service management frameworks Knowledge of automation / DevOps practices Experience managing IT budgets and vendor contractsPersonal Attributes Hands-on, proactive, and solutions-driven Strong leadership presence with the ability to inspire teams Comfortable working both strategically and operationally Excellent problem-solving and decision-making skillsWhat's on Offer Competitive salary of £60,000 - £65,000 Opportunity to shape IT strategy within a global organisation A varied role combining technical, operational, and strategic responsibilities Supportive and collaborative working environment