Retentions Advisor - Head Office

Retentions Advisor - Head Office (VN905) Glasgow, Scotland

Retentions Advisor – Glasgow (G4 9XA)

Monday to Friday – No evenings or weekends

Weekly Pay + training + career progression

Whatyou’lldo:

• Understanding reasons for cancellation
• Providing solutions and guidance toretaincustomers
• Delivering excellent service and building strong customer relations
• Meeting retention targets whilst ensuring customer satisfaction

Whatyou’llneed:

• 2+ yearscontact centre/customer service experience, ideally in a sales environment due to volume of calls.
• Experience in retentions (desirable,butnot essential)
• Strong communicationand problem-solving skills
• Positive attitude and target driven mind
• Successful candidates must pass a DBS check

What we offer:

• Base salary of £27780.48. (typical earnings £31,000-£36,000)
• Weekly pay + bonus structure
• Office hours (8am-5pm)
• Free onsite parking
• Full training in customer service and Excel
• Pension contribution