Parts Service Administrator

Your New Company: Specialising in materials handling and industrial equipment, this client is a long-established, market-leading business with a strong reputation for engineering excellence and customer service. Based at a purpose-built facility in the Trafford Park area of Manchester, they are looking for a reliable and organised administrator to support their busy operations team. What is on offer for the Parts & Service Administrator: * c£27,000 per annum (dependent on experience) * 40 hours per week, Monday – Friday (08:00 – 16:30) * Trafford Park, Manchester * 25 days holiday rising to 30 days with service (plus Bank Holidays) * 5% company pension contribution * Private healthcare (following 12-month qualifying period) * Stable, market-leading employer Job Requirements for the Parts & Service Administrator: This is a dual-function role sitting within the Operations Department, ensuring service engineers are equipped with the right parts and customers receive first-class support. * Identify, order, and issue spare parts to engineers using electronic parts catalogues and inventory management systems. * Assist in scheduling engineer visits for routine maintenance, breakdowns, and LOLER inspections. * Act as the first point of contact for service enquiries, providing quotes, lead times, and order tracking. * Process parts-specific paperwork, maintain accurate digital records, and assist with invoicing for completed works. * Monitor stock levels, carry out regular stock checks, and manage returns or damaged items. Person Requirements for the Parts & Service Administrator: * Previous experience in a parts or service department, ideally within automotive, plant, or materials handling * Proficient in Microsoft Office (Excel/Word) with the ability to learn parts-specific databases * Excellent telephone manner with strong communication skills across both technical and corporate audiences * Proactive, able to multitask under pressure, and strong attention to detail * Full UK driving licence required ADR Specialists Ltd are an equal opportunity employer and operate as an Employment Business and Recruitment Agency